Horizon Deep support
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Horizon Deep is made by one person, and every message gets read. It helps to mention your device, the iOS version, which chapter you are in and what you were doing when something went wrong.
Restore Chapter II
Chapter II, “The Other Heart”, is a one-time unlock tied to your Apple account. If you unlocked it on another iPhone or iPad, or after reinstalling, bring it back at no charge:
- Make sure the device is signed in to the same Apple account you bought with.
- On the station screen, tap the gear to open the Console.
- In the Chapter II section, tap Restore purchases.
The unlock sheet that appears at the first dive under the ice has a Restore purchases button too. Chapter II opens once you have answered the signal at the end of Chapter I; its first act is free, and the unlock covers the rest, from the first dive under the ice, plus the aurora sonar theme.
iCloud save sync
Your station is saved on the device, about every 30 seconds and whenever you leave the game, and a copy is mirrored to your own iCloud. We never see it. On a fresh install, the game picks up that iCloud copy on first launch, so a new iPhone or iPad continues the same station.
- Both devices need to be signed in to the same Apple account with iCloud turned on in the Settings app.
- A local save always wins. If you already started a new station on the new device, delete and reinstall the game, then open it, to restore the iCloud copy instead.
- Erasing your station in the Console also removes the iCloud copy.
Turn off play stats
Horizon Deep sends anonymous play stats through TelemetryDeck, such as how far a station got or how a dive ended, so the game can be tuned. Nothing that identifies you is collected. To stop them, open the Console (the gear) and switch off Share anonymous stats under Play stats. See the privacy policy for the details.
Common questions
I unlocked Chapter II on another device. How do I get it back?
Open the Console (the gear on the station screen), go to the Chapter II section and tap "Restore purchases", signed in with the same Apple account you bought with. The unlock sheet that appears at the first dive under the ice has the same button. Chapter II is a one-time, non-consumable unlock, so it can be restored on any of your devices at no charge.
My progress did not come over to my new iPhone or iPad.
Horizon Deep mirrors your save to your own iCloud, and a fresh install restores it on first launch. Check that you are signed in to the same Apple account and that iCloud is turned on in the Settings app, then delete and reinstall the game before playing on the new device: an existing local save always wins over the cloud copy, so a station you already started there will not be replaced.
How do I turn off the play stats?
Open the Console (the gear on the station screen) and switch off "Share anonymous stats" under Play stats. The stats are anonymous counts about the game, such as how far a station got or how a dive ended, sent through TelemetryDeck. Nothing that identifies you is collected.
Does the station keep going while I am away?
Yes. When you come back the game catches up on the time you were away, up to eight hours at a time, and shows what the deep gave up. The home-screen widget shows the station at a glance.
What does a tip do?
Nothing in the game. The tip jar in the Console (Support the station) is a way to say thanks. Tips are consumable App Store purchases and unlock nothing.
How do I start over?
Console → Station → Erase station wipes the station and its crew, removes the iCloud copy, and plays the opening again. It cannot be undone. A Chapter II unlock belongs to your Apple account, so it is not lost: Restore purchases brings it back.
Get the game
Horizon Deep is on the App Store for iPhone and iPad (iOS 17 or later). Free to download, with an optional Chapter II unlock.
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